We want you to feel confident in your choice! Each product page includes detailed descriptions, measurements, and multiple photos. For additional guidance, our support team is happy to assist with styling advice and answer any questions about materials, colours, and sizing.

At Moderna Living, we strive to make your delivery experience as seamless as possible. Here’s what you need to know:

• Estimated Delivery Time:
  Our furniture is crafted on demand, ensuring the highest quality and minimal environmental impact. Delivery typically takes 6–8 weeks from the time you place your order.
• Delays:
  While we aim to deliver within the estimated timeframe, unforeseen circumstances such as supply chain disruptions or logistical challenges may result in delays. If delays occur, we will notify you as soon as possible.
• Delivery Areas:
  We deliver to locations within our Serviceable Areas. If your address is outside our delivery postcodes, please contact us and we would be more than happy to work with you to provide a solution.
• Notifications:
  We’ll do our best to provide at least 48 hours’ notice of your delivery date and a four-hour delivery window during business hours. Please note that this may not always be possible due to operational constraints.

For more detailed information, including please refer to our Shipping Policy.

We want to keep you updated every step of the way! Here’s how you can track your order:

1. Order Confirmation
   Once your order is placed, you’ll receive a confirmation email with your order details. Please review it to ensure all information is correct.
2. Production Updates
   As our furniture is made on demand, we’ll keep you informed about your order’s progress during the production phase.
3. Delivery Notifications
   Once your order is ready for delivery, we’ll notify you via email with the estimated delivery date and a window of time for delivery (we strive to provide at least 48 hours’ notice, but this may not always be possible).
4. Need Assistance?
   If you have any questions or haven’t received updates, please don’t hesitate to contact us. Provide your order number so we can assist you quickly.

Can I customise my furniture or get design advice?

At Moderna Living, we understand that every home is unique, and your furniture should be too. That’s why, as all our furniture is made to order, we’re able to offer customisation options with ease.

While our website showcases the most popular sizes, colours, materials, and designs for a streamlined ordering process, we’re happy to work with you to tailor your furniture to your specific needs.

Explore Customisation Options

Contact us to discuss custom sizes, materials, and colours. We’ll guide you through the possibilities to ensure your furniture fits perfectly into your space and style.

Need Assistance?

Our team is here to help with both customisation and design advice. Whether you’re looking for recommendations or exploring personalised options, we’re committed to helping you create the ideal piece.

At Moderna Living, we take pride in the quality of our furniture and want you to love your purchase. Here’s what you need to know about our returns policy:

Change of Mind

As all our furniture is made to order, we are unable to offer returns or exchanges for change of mind. We encourage you to carefully review all product details, measurements, and customisation options before placing your order.

Defective or Damaged Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

• A description of the issue.
• Photos of the damage or defect.
  We’ll assess your claim and, if validated, provide a resolution, which may include a repair, replacement, or refund in line with Australian Consumer Law.

Customised and Non-Returnable Items

Customised furniture and clearance items cannot be returned unless they are defective or damaged upon arrival.

Reporting an Issue

Contact our team promptly to address any concerns. Please include your order number for faster processing.

We’re here to ensure your experience with Moderna Living is smooth and satisfying. For more details, see our Returns Policy.